The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 of the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
To cancel an order you can use the attached form (withdrawal form) or you can notify it by e-mail to INFO@LANZAROTEOPENMALL.COM or by post to the address AVENIDA JUAN CARLOS I, 15 PUERTO DEL CARMEN, LAS PALMAS DE GC (TÍAS ), 35510.
If you send us an email or written communication, please include the details of your order to help us identify it.
The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the products making up the order are delivered separately, 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of the aforementioned products.
Once exercised the right of withdrawal the user must send to the address indicated (OPEN MALL LANZAROTE / AVENIDA JUAN CARLOS I, 15 PUERTO DEL CARMEN, LAS PALMAS DE GC (TÍAS), 35510) the products delivered assuming therefore the costs of return. Please note that if you choose to return the items to us freight collect we will be entitled to charge you for any costs we may incur.
The right to withdraw from the contract shall apply exclusively to those products that are returned in the same condition in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product/s while in your possession. Please return the item using or including all original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.
After examining the item, we will let you know if you are entitled to a refund. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the total amount of the purchase plus shipping costs within 14 days of receipt of the cancelled order.
If the return only includes a part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, excluding shipping costs.
WITHDRAWAL FORM
(this form must be completed and sent only if you wish to withdraw from the contract) To the attention of OPEN MALL LANZAROTE, domiciled at AVENIDA JUAN CARLOS I, 15 PUERTO DEL CARMEN, LAS PALMAS DE GC (TÍAS), 35510 and with e-mail INFO@LANZAROTEOPENMALL.COM.
I hereby inform you that I withdraw from my contract of sale of the product/products indicated: (description and reference as indicated in the contract) ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………… ……………………………
Order placed with date _________.
Order received dated __________.
Consumer’s name: _______________________________.
Consumer’s address: _______________________________.
Consumer’s signature (only if this form is submitted on paper)